Travel Contact Centre Manager

Recruiter
Location
Amersham
Salary
£35k - 40k per year + Excellent Benefits
Posted
30 Nov 2017
Closes
28 Dec 2017
Ref
TY22960-4
Contact
Tony Yerasimou
Sector
Cruise
Job function
Management
Hours
Full Time
Contract Type
Permanent
Travel Customer Contact Centre Manager

Buckinghamshire

£ to £35,000 + Bonus and Benefits.

My client is a leading tour operator specialising in upmarket worldwide touring holidays.

Due to expansion, they are now recruiting for an experienced Travel Contact Centre Manager to manage the reservations and after sales teams to ensure customers are provided with the highest levels of customer service.

Candidates for the Travel Customer Contact Centre Manager must have previous management experience within the travel industry in particularly within coaching and motivating reservations teams which is essential in keeping the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Travel Contact Centre Manager Responsibilities:



Lead, mentor and motivate the Reservations, Aftersales and Administration team to achieve organisational and sales goals



Improve customer service experience, create engaged customers and facilitate organic growth



Management of the Customer Contact Centre (Reservations and Administration department) in order to meet company objectives, match labour resources with demand optimising at all times to manage activity, improve customer service initiatives and improve efficiency



Oversee the management of day to day customer service centre activities



Providing intuitive delivery, with absolute understanding of our guest needs, to create exceptional service experiences that result in lasting memories



Meeting and exceeding personal and team targets



Accountability for team performance, including coaching and development of team members individual performances taking action as appropriate

Travel Contact Centre Manager Experience Required:



Previous management experience within the travel industry ideally within a contact centre



Exceptional customer service skills and experience managing in telephone sales environment



A positive and enthusiastic approach and the willingness to be hands on



Excellent written and oral communication skills with the ability to build rapport and foster business relationships



Highly organised and ability to manage multiple tasks and/or projects concurrently



The ability to set, meet and exceed targets

Travel Contact Centre Manager Experience Salary and Benefits:

Base Salary to £35,000

Performance related bonus

22 days holiday

Pension

Travel Concessions/Discounts

To apply for this Travel Contact Centre Manager role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 in confidence for additional information.

Apply for Travel Contact Centre Manager

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

More jobs like this