Travel Call Centre Supervisor

Croydon, Surrey, England
£26000 - £30000 per annum + Commission & Excellent Benefits
01 Dec 2017
29 Dec 2017
Lauren Franks
Job function
Full Time
Contract Type
A fantastic opportunity has arisen for a Travel Call Centre Supervisor to join this award winning worldwide Tour Operator based in Surrey. If you have previous team leading or supervisor experience within a tailor-made travel sales background then this may be the perfect next step in your career.

This role involves helping support the call centre of 8-10 tailor-made consultants, along with working within the reservations team yourself.

The ideal candidate will be a strong team player who is used to achieving and exceeding their own personal targets, whilst helping lead and motivate the sales team.

Tailor-made sales background is essential along with worldwide destination knowledge.
GDS knowledge is essential (Amadeus preferred).

*To assist the Call Centre Manager in leading and motivating a small call centre team of 8-10 tailor-made consultants
*To be supportive to staff and encourage teamwork in a friendly, positive working environment
*To improve efficiency of performance by identifying areas of improvement and deliver/arrange the appropriate coaching and training required
*To act as a role model to staff by achieving and exceeding own personal sales targets

*Strong tailor-made travel sales with extensive knowledge of long-haul products
*Previous team leader or supervisor experience within the travel industry
*Excellent customer service skills, and the ability to work well within a team
*To have a positive work ethic, to be approachable and encouraging to staff
*GDS knowledge is essential (Amadeus preferred)

The successful candidate can expect an attractive salary package of up to £30k + excellent commission and company benefits

Working hours:
Monday - Friday 0930-1800
Saturday 0930 - 1600
Sunday 1100-1600 (high season only)
Mid-week high season shifts up to 1930 (week days only)

If you have the relevant experience required for this role and wish to apply for this position, please follow the instructions to apply or email and attach your CV to

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