German Speaking Reservations Agent

Location
London, England
Salary
Up to £24000.00 per annum
Posted
05 Dec 2017
Closes
02 Jan 2018
Ref
48473
Contact
Nick Smith
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

German Speaking Reservations Agent, London, Salary to £24k
We are seeking experienced travel consultants to be part of the in house packages team for this online travel company. You will be responsible for ensuring great customer service, handling operational changes, processing reservations and up selling. The role will involve speaking to German and UK based customers over the telephone or email. Salary to £24k and will involve occasional weekends working.

German Speaking Reservations Agent Responsibilities:
Advising clients on travel arrangements and become fully knowledgeable about the products, destinations and services offered.
Advising clients of any operational changes to their booking prior to travel
Maintain high standard of Customer Service through all contact areas
Take responsibility to resolve problems ensuring that issues are followed through and escalated
Handle customer complaints via the phone or email
Handling book-outs
Follow up sales enquiries promptly, calling customers directly as appropriate.
Ensure that reservations bookings are entered correctly based on the booking placed.
Service existing bookings as required
Administration of bookings for all destinations within customer service and reservation remit

German Speaking Reservations Agent Requirements:
Excellent written and spoken English and German is essential
Experience using MS Office products, Outlook, Excel etc
Extensive Tour Operator or Travel experience
A team player, with a can-do attitude
Excellent interpersonal and communication skills
Problem solving and organisational skills
Attentive to details with ability to remain focused
Excellent communication skills in both English and German.

If you are keen to apply please do so or email your CV to nick@candm.co.uk. Please call Nick at C&M on 02073971286 if you have and questions.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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