Learning & Development Facilitator
Our client has been inspiring people to run their own travel businesses since 1992 and are now recruiting for a Learning & Development Facilitator to join the team at our Head Office. In this role, you will support and assist the Learning and Development Manager to maximize the performance of the Learning and Development Centre, through the design and delivery of effective training.
Oversee the daily organisation of the L&D Centre, including the management of training course schedules and training room bookings Ensure effective administration, delivery and evaluation of courses to member agents Design, implement and deliver ad hoc training courses for different audience groups Review and develop all courses and training material to ensure best practice and efficiency aligned to business strategy. Communicate with and support developmental departments in the planning, development and launch of new projects and enhancements Keep up to date with technology enhancements and developments and deliver courses and develop training materials accordingly Keep up to date with company and industry changes and communicate to relevant parties. Liaise with other departments and managers to improve and maintain accuracy of materials and/or to provide developmental training. Undertake additional duties, projects and offsite training that may from time to time be required. Work independently to seek out and bring new ideas for the L&D department to enhance learning outcomes and the learning experience. Assume manager’s role and responsibilities in L&D Manager’s absence.
Qualifications, skills & experience
Travel industry background – ideally travel sales experience Ability to proactively identify learning needs and implement solutions Demonstrates a passion to learn and a desire to impart knowledge to others Strong organisation and planning skills Ability to adapt communication style to suit different audiences Excellent written and verbal communication Relationship building Motivation for self development and CPD Creativity to continuously review and refresh courses and supporting materials Customer focussed