Travel Sales Consultant

6 days left

Location
Frimley, Camberley
Salary
Base salary with the opportunity to earn commission
Posted
27 Dec 2017
Closes
27 Jan 2018
Ref
TWTSC0118
Job function
Sales
Hours
Full Time
Contract Type
Permanent

Key Responsibilities

  • To sell and book holidays from telephone and email enquiries and establishing the customers travel needs to provide the right product and destination
  • Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
  • Maximise all sales opportunities through, switch selling, up-selling and offering holiday extras
  • Provide expert travel advice on all product and destinations
  • Follow up all sales opportunities by call backs to customers
  • Capture and record required client information
  • Achieve all monthly key KPI's and targets, including conversion, volume and margins
  • Support all promotional & marketing activities
  • Extend product and destination knowledge through supplier training and own research

Skills Required

  • Outstanding product and supplier knowledge, with at least 1 years recent experience of selling holidays to all destinations
  • Demonstrable record of achieving KPI’s and targets, with the ability to sell confidently and turn enquiries into sales
  • Exceptional customer services skills with experience of working in a customer focused environment
  • Ability to switch sell and promote and sell holiday extras
  • Excellent telephone manner and the ability to sell over the telephone
  • Excellent communication and listening skills with the ability to anticipate customers’ needs
  • Excellent attention to detail
  • Ability to use Microsoft packages – e.g. PowerPoint, Word and Outlook
  • A genuine desire to achieve results, both personally and as part of a successful team

General

  • To ensure the Company values are demonstrated at all times
  • To undertake any other duties that may fall into the job criteria
  • To comply with all company policies and procedures including health and safety
  • To treat all employees, customer and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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