Reservations agent

Location
Oxfordshire, England
Salary
£20000 - £23000 per annum
Posted
10 Jan 2018
Closes
07 Feb 2018
Ref
DT48634
Contact
Duncan Tingle
Job function
Sales
Hours
Full Time
Contract Type
Permanent

Reservations Consultant - 20/23k + benefits required for this upmarket niche travel company based on the edge of Oxford. They are looking for an experienced travel reservations agent to sell cruise holidays and they will pay between 20/23k + benefits.

Reservations agents duties
-Answer incoming booking enquiries and passenger services queries via telephone and email
-Identify cross-sell opportunities and additional revenue opportunities
-Meet a variety of sales targets/goals
-Keep up to date with all marketing & promotions
-Produce customer confirmation invoices, revised documentation when required and cancellation invoices
-Deliver exceptional customer service standards whilst maintaining customer care policies and procedures
-Build relationships with the global reservations teams
-Support the admin team to process customer documentation, when required

Reservations agents skills required
-Cruise or bespoke tour operator reservations experience
-Natural ability to build a rapport with customers over the telephone
-A passion for cruise or travel
-Identify and act on customer's buying signals.
-Exceptional customer services skills
-Strong attention to detail
-Self-motivated with a can-do attitude and committed approach
-Enthusiastic & confident

If you interested in the above role please call Duncan on 0207 397 1287 quoting DT48634 or send your cv to duncan@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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