Reservations and Customer Service Agent (German Speaking)

Location
London, England
Salary
Market Rate
Posted
12 Jan 2018
Closes
09 Feb 2018
Ref
19842RBA
Contact
Regis Banza
Job function
Sales
Hours
Full Time
Contract Type
Permanent
A German Speaking After Sales and Operations Agent is required to join an expanding leading luxury travel brand in the City of London. This is an excellent opportunity to use your German language skills on a daily basis whist demonstrating a high level of Customer Service. This is a great move for someone who is already working within the travel industry with previous experience in customer service and reservation experience and can communicate fluently in both English and German. If you are looking for a new challenge and to further your experience within a fast growing luxury travel company and be rewarded with a competitive salary, benefits and great working hours, please apply now!

JOB DESCRIPTION:
*Advising clients on travel arrangements and become fully knowledgeable about the products, destinations and services offered.
*Advising clients of any operational changes to their booking prior to travel
*Maintain high standard of Customer Service through all contact areas when dealing with customer service and any pre-departure and in resort queries. Take responsibility to resolve problems ensuring that issues are followed through and escalated when faced with a query that is outside the department remit.
*Handle customer complaints via the phone or email, listening sympathetically to establish the nature and extent of the service shortfall.
*Handling book-outs - thorough investigation before approaching customers to make sure the alternative hotels are suitable and then using necessary skills to convince them to accept the relocation.
*Follow up sales enquiries promptly, calling customers directly as appropriate.
*Ensure that reservations bookings are entered correctly based on the booking placed.
*Service existing bookings as required including, but not limited to, carrying out amendments, providing information on relevant charges, confirm bookings and adding additional content.
*Administration of bookings for all destinations within customer service and reservation remit
*Understands and adheres with all set PCI and DPA policies

EXPERIENCE REQUIRED:
*Excellent written and spoken English and German is essential
*Experience using MS Office products, Outlook, Excel etc.
*Extensive Tour Operator or Travel experience
*A team player, with a can-do attitude
*Excellent interpersonal and communication skills
*Problem solving and organisational skills
*Attentive to details with ability to remain focused

THE PACKAGE:
The successful candidate can expect a competitive salary up to £24k, plus company benefits and the opportunity to work for one of the UK's leading luxury travel brands.

INTERESTED?
If you have the relevant experience required for this role and wish to apply for this position, please follow the instructions to apply or email and attach your CV to regis@traveltraderecruitment.co.uk

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