Reservations Consultant

1 day left

Recruiter
Location
Birmingham
Salary
Market related
Posted
22 Jan 2018
Closes
19 Feb 2018
Ref
23061/JD
Contact
Jacky Docherty
Job function
Sales
Hours
Full Time
Contract Type
Permanent

Reservations Consultant - Birmingham area

Our client, a successful travel company based just outside Birmingham, is seeking a reservations consultant to join their team.

Reservations Consultant Responsibilities:

  • To answer calls and ensure that service levels are maintained at all times, calls are answered within a reasonable amount of time and dealt with efficiently and professionally
  • Providing general and specific advice about a range of worldwide and European travel destinations
  • Ensure that sales potential is maximised on all calls by offering additional services e.g. accommodation, car hire, transfers, tours, excursions, parking, upgrades
  • Meet individual targets for sales and commissions.
  • Organising and costing complicated travel itineraries and ensuring that all the needs of the customers are met
  • Keep an up to date knowledge of fares, checking the Company Intranet daily to see new fare deals
  • Making arrangements for transport, accommodation, tours, and activities
  • Using the computer database to research information about hotel accommodation fares
  • Promoting monthly incentives to customers
  • Performing general administration tasks
  • Making amendments to bookings in GDS which include date changes, upgrades, changed routing
  • Check and action Q’s on a daily basis
  • Attend weekly staff meetings, general company meetings
  • Keep knowledge of products and destinations sold up to date by attending training sessions, completing web based training
  • To promote the sales of preferred airlines to customers

Reservations Consultant Skills:

  • Good communication skills
  • Strong customer focus
  • Good organisational skills
  • Excellent worldwide knowledge and airline knowledge
  • Strong computer and written skills
  • Able to work as part of a team
  • High level of personal presentation
  • Able to work under pressure



Apply for Reservations Consultant

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.