Reservations Consultant

New Frontiers
Market related
22 Jan 2018
19 Feb 2018
Jacky Docherty
Job function
Full Time
Contract Type

Reservations Consultant - Birmingham area

Our client, a successful travel company based just outside Birmingham, is seeking a reservations consultant to join their team.

Reservations Consultant Responsibilities:

  • To answer calls and ensure that service levels are maintained at all times, calls are answered within a reasonable amount of time and dealt with efficiently and professionally
  • Providing general and specific advice about a range of worldwide and European travel destinations
  • Ensure that sales potential is maximised on all calls by offering additional services e.g. accommodation, car hire, transfers, tours, excursions, parking, upgrades
  • Meet individual targets for sales and commissions.
  • Organising and costing complicated travel itineraries and ensuring that all the needs of the customers are met
  • Keep an up to date knowledge of fares, checking the Company Intranet daily to see new fare deals
  • Making arrangements for transport, accommodation, tours, and activities
  • Using the computer database to research information about hotel accommodation fares
  • Promoting monthly incentives to customers
  • Performing general administration tasks
  • Making amendments to bookings in GDS which include date changes, upgrades, changed routing
  • Check and action Q’s on a daily basis
  • Attend weekly staff meetings, general company meetings
  • Keep knowledge of products and destinations sold up to date by attending training sessions, completing web based training
  • To promote the sales of preferred airlines to customers

Reservations Consultant Skills:

  • Good communication skills
  • Strong customer focus
  • Good organisational skills
  • Excellent worldwide knowledge and airline knowledge
  • Strong computer and written skills
  • Able to work as part of a team
  • High level of personal presentation
  • Able to work under pressure