Shoreside Operations Assistant

Location
Essex
Salary
£20K
Posted
23 Feb 2018
Closes
23 Mar 2018
Ref
DCV248
Sector
Cruise
Job function
Operations
Hours
Full Time
Contract Type
Permanent

Provide support to the Shoreside Operations Manager and deputise when needed.  

• To assist with the production of all turnaround manifests and reports for the appropriate departments on board and shore side agents to ensure an efficient turnaround procedure is carried out.

• To ensure all coach transfer information is correct and check passenger numbers on a regular basis.  

• Liaise with Coach Department to ensure coaches are provisionally booked in a timely manner.  

• To assist with all information relating to passenger’s individual specific requirements on each departure prior to sailing and ensure all parties are aware.

• To assist the Groups Department with allocating embark & debark timings.

• To maintain cabin allocations for all Guest Acts, Lecturers, Craft Instructors and Staff travelling on board each vessel.

• To co-ordinate and produce all joining instructions for all Guest Acts, Craft Lecturers and Guest Lectures ensuring this is emailed to them when received from the Entertainment Department.

• Ensuring all information for FAM trips and Student ship visits are sent.  

• To provide both the port and the ship’s Shore Excursions department with all necessary information required for an efficient disembarkation for each arrival.  

• To ensure all car park information is correct before tickets are sent to passengers and on the Website.  

• Check all car parking manifests after each cruise to ensure port and records match.  

• To assist with missing luggage and lost property in conjunction with the 24/7 Emergency team ensuring the safe return where possible.

• Filing & management and ship reports for easy access 

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