Flights Coordinator - Luxury Travel Company

Recruiter
Location
London (Greater)
Salary
£26k per year + Bonus, Benefits, Pension etc
Posted
23 Jan 2018
Closes
20 Feb 2018
Ref
TY23025-1
Contact
Tony Yerasimou
Job function
Fares & Ticketing
Hours
Full Time
Contract Type
Permanent

Flights Coordinator - Luxury Travel Company

£26,000

Central London

A wonderful opportunity has arisen for a Flights Coordinator to join my client who is a leading international luxury travel company.

The Flights Coordinator will be responsible for all pre-departure and post travel arrangements.

Duties include booking all flight request and itineraries and producing tickets incorporating group, nett, IT and BT fares through the comprehension of airline contracts.

Flights Coordinator Duties and Responsibilities

Accurate pricing for air, hotel and transfer items & charge additional fees when required

Maintain airline contract fares and rules to ensure best air schedules and fares are utilised

Confirm and issue airline tickets according to airline policies and procedures and deliver correct copies to documentation for distribution to the
guests

Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline initiated flight change.

Provide courteous, profession & prompt response to e-mail, fax, and phone requests for pre- and post holiday information from internal and external customers

Monitor daily Air & Hotel reports (New/Cancel/Change Reports) to identify new and/or changes to bookings and take appropriate action in all
systems

Develop an expert familiarity with all details of hotel, land and transfer programs and be able to thoroughly answer questions from Reservations

Properly document problems experienced by guests during flight to ensure satisfactory resolution of customer service issues and future flight arrangements and bookings are adjusted as necessary

Flights Coordinator Experience Required

Experience in booking scheduled flights

GDS Experience preferably Amadeus or any other GDS

A good general understanding of scheduled flight routings

Experience in issuing nett tickets on a wide variety of schedule airlines

Experience in issuing different kinds of tickets – Nett/BT/IT/published

Strong relationship building skills with the ability to communicate at all levels

Excellent organisation skills with the ability to prioritise and deliver to tight deadlines

Good written and verbal communication skills

Computer literate – Word, Excel, and in house systems

Flights Coordinator Salary and Benefits

£26,000

Monday to Friday

20 days holidays

Concessions

Pension

To apply for the Flights Co-ordinator role please email your CV to res2@newfrontiers.co.uk or call Tony on 0207 812 3820 for further details.