Customer Service Manager

Location
London, England
Salary
£30000 - £33000 per annum
Posted
24 Jan 2018
Closes
21 Feb 2018
Ref
19988
Contact
Helen Newton
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Customer Service Manager
Would you like to work for the Most Awarded Travel Company, do you thrive off your Customer Service Feedback Forms and always willing to go that extra mile, then please apply?
The Job:
*To manage the day-to day running of the Customer Service department and to oversee the quality to work output
*Lead, motivate and develop Senior Customer Service Executive
*Handle and resolve any Customer Service Issues that requires escalation
*Provide outstanding Customer Service
*Deal with customers over the phone and via email
*Ensure all complaints are dealt with in a timely and professional manner
*Deal with ABTA communication
*Resort training on UK Customer Service and legal awareness
*Attend industry or legal seminars (as appropriate)
Skills Required:
*Good knowledge and experience of the Travel Industry
*Knowledge and experience of social media and external review websites
*Excellent oral and written communications skills , with good organisational ability
*Good proficiency in Excel / Word / Outlook
*High level of problem solving using initiative and the ability to work autonomously
*Able to work well under pressure and meet deadlines
The Package:
*A basic salary of £30,000 - £33,000 depending on experience plus company benefits
Interested:
*If you would like to apply for the position please click APPLY or email your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444

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