Post departures Customer Service Executive

Expiring today

Location
Hertfordshire, England
Salary
Up to £27000 per annum
Posted
24 Jan 2018
Closes
21 Feb 2018
Ref
20006
Contact
Linda Moyes
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Want to fly high in your next career move??
Do you have Travel Customer service experience for post departures??
Great knowledge of the ABTA Code of conduct??
This could be the job for you…

THE JOB:
The role covers a wide range of duties so flexibility is essential, as is an excellent standard of written and spoken English, a confident and calm phone manner and good attention to detail, whilst working under pressure. This is a UK office based role, but occasional overseas travel may be required.

KEY RESPONSIBILITIES:
*Investigate and respond to clients' post departure complaints (via multi-channel receipt) in line with ABTA response compliance & assist in logging new complaints, when required
*Handle customer complaint calls, including challenging situations in a calm and professional manner
*Monitor and record all incoming questionnaire feedback and upload appropriate reviews
*Assist in identifying patterns / areas for improvement with internal departments, to improve the customer experience, ensure safety compliance and maximise compensation recovery
*Preparation of stats and reports for the Customer Service / Legal team
*There will be some overlap of duties with the Contact Centre / Operations travel team, full training given
*Assist the team with company Health & Safety requirements

EXPERIENCE REQUIRED:
*Good knowledge and experience of the travel industry is essential, with a minimum 3+ years' background, gained from working within a Customer Relations environment
*Excellent oral & written communication skills, with good organisational ability and deadline achievement
*Good knowledge of the existing Package Tour and Travel Regulations & the ABTA Codes of Conduct
*Proficiency in in Excel / Word / PowerPoint
*Knowledge, familiarity and experience of social media and consumer review websites
*Must have professional diplomacy and mature conduct
*High level of problem solving using initiative and the ability to work autonomously
*Proven track record delivering superb results
*Keen to undertake more training and develop skill set

THE PACKAGE:
The starting salary for this Customer Service Executive (Post departures) position is £27,000
The role is initially planned to work across a 09.00-18.00 Monday to Friday work but flexibility expected.

INTERESTED?
To apply for the Post Travel Customer Service Executive position
Click 'Apply' to submit your CV.

CONTACT INFORMATION:
This role is being managed by: Linda on 0203 887 9444 linda@traveltraderecruitment.co.uk

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