Japanese Speaking Concierge Team Leader

Location
London, England
Salary
£29000.00 - £35000.00 per annum
Posted
25 Jan 2018
Closes
22 Feb 2018
Ref
48821
Contact
Nick Smith
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent



Japanese Speaking Concierge Team Leader, Salary to £35k plus bonus, London
This luxury client service based in Central London is looking for Fluent Japanese and English Team Leader, whose team will provide services to their VIP clients based in the UK and overseas. You'll ideally have a strong customer service background and capable of leading and developing your team of up to 8. You will be employed in a fast moving, fun and vibrant office atmosphere. They will offer a salary up to £35k plus bonus.

Japanese Speaking Concierge Team Leader Profile:
You are an experienced people manager. It will be your vision of what makes great customer service and know how to drive change and innovation that guides the team.
You will be responsible for the strategic direction the team heads in and you will lead and manage them to deliver a continually improving, innovative, and best-in-class customer service experience.
The position entails the management of a diverse and dynamic team.
Opportunities for growth and advancement are high but you must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfil highly specific and unique customer requests.
Your success will come from having excellent communication skills and a pro-active approach to all that you do.
You will also have high levels of resilience and are able to manage in a high pressure, complex environment. You will thrive on constantly being innovative and ambitious in your aims.

Japanese Speaking Concierge Team Leader Requirements:
Experience managing a service delivery team of at least 6-8 people preferably within the live entertainment sector.
Seasoned in the development and execution of team and department-level strategies.
Proven capability to own and lead projects.
Computer literate to a high level and proficient with all Microsoft Office programmes
Preferably educated to an undergraduate level.
Fluency in Japanese (in addition to English)

If you would like to apply please do so online or email your Cv to nick@candm.co.uk. Please call Nick on 02073971286 for more information.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk