Home Based Out of Hours Business Travel Team Leader

Essex, England
Up to £29000.00 per annum
26 Jan 2018
23 Feb 2018
Nick Smith
Job function
Customer Service
Full Time
Contract Type

Home Based Out of Hours Business Travel Team Leader, Salary to £29k
The After Hours Team Leader is a key member of the Reservations Leadership Team and is responsible to ensure clients receive the same high levels of service outside of the company office hours. Alongside the Operations Manager, the Team Leader is responsible for managing the team of after hours' reservations consultants and making sure that they are equipped, trained and developed to effectively fulfill the responsibilities of their roles. Salary to £29k and managing a team of 4

Home Based Out of Hours Business Travel Team Leader Responsibilities:
Manage an effective team rota in line with the business requirements
Provide operational 'problem solving' support to after hours' employees on shift.
Ensure all company admin concerning bookings & clients is actioned quickly
Analyse data to determine operational effectiveness and areas for improvement.
Formalise the quality control procedures
Create schedule of updating all company and traveller profiles and contacts on relevant systems.
Manage Travel Alerts and run reports when incidents occur and liase with clients in line with Duty of Care procedures.
Alongside the Operational Manager setting KPIs for individual After Hours' consultants and completing monthly/quarterly reviews
Introduce an effective training program in line with the company objectives to develop all After Hours' reservation consultants.

Home Based Out of Hours Business Travel Team Leader Requirements:
Demonstrate proven track record in corporate travel consultant industry
Experienced in a team leader role
GDS trained with reissue experience
Motivational and a problem solver
Great communication skills
Strong verbal skills
Able to self-manage time and ability to multi-task, organise and prioritise
Professional approach

Home Based Out of Hours Business Travel Team Leader Additional Information:
Home based with lots of flexibility
In office induction in Central London
All equipment supplied
If your situation suits this opportunity and are keen to apply please do so online or email your CV to nick@candm.co.uk. Please call 02073971286 for more information.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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