Travel Customer Relations Executive

St. Albans, Hertfordshire, England
£25000.00 - £27000.00 per annum
26 Jan 2018
23 Feb 2018
Nick Smith
Job function
Customer Service
Full Time
Contract Type

Travel Customer Relations Executive, St Albans, Salary to £27k
We are seeking experienced travel complaint handling professionals to join this established tour operator based in St Albans. They are seeking an dynamic and motivated individual with real customer focus to join the friendly team. The role is focused on knowledgeable, friendly and efficient customer service and with a great salary to £27k on offer.

Travel Customer Relations Executive Responsibilities:
Investigate and respond to clients' post departure complaints (via multi-channel receipt) in line with ABTA response compliance & assist in logging new complaints, when required
Handle customer complaint calls, in a calm and professional manner
Monitor and record all incoming questionnaire feedback and upload appropriate reviews
Assist in identifying patterns / areas for improvement with internal departments, to improve the customer experience, ensure safety compliance and maximise compensation recovery
Preparation of stats and reports for the Customer Service / Legal team
There will be some overlap of duties with the Contact Centre / Operations travel team

Travel Customer Relations Executive Requirements:
Good knowledge and experience in travel custo0mer relations is essential
Excellent oral & written communication skills
Good organisational ability and deadline achievement
knowledge of the existing Package Tour and Travel Regulations & the ABTA Codes of Conduct
Proficiency in in Excel / Word / PowerPoint
Knowledge, familiarity and experience of social media and consumer review websites

If you are keen to be considered for this excellent opportunity please apply online or email your CV to Please call 02073971286 for further information

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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