Account Manager

Hammersmith, London (Greater)
£25,000 - £32,000
30 Jan 2018
02 Mar 2018
Job function
Full Time
Contract Type

Job Title:               Account Manager                                            

Business Area:     Sales – (outside sales & marketing support)

Location:               Hammersmith  

Salary:                   £25,000 - £32,000

Job Purpose

  • To manage existing relationships and develop new relationships with key UK business travel agents and their corporate clients.

Duties and Responsibilities

  • The Account Manager will be responsible for maintaining existing TMC relationships and developing new corporate and TMC relationships and developing new leisure accounts, including:
  • Setting and achieving key targets, such as sales revenues;
  • Providing customers with accurate and up-to-date information;
  • Ensuring that passenger service issues are dealt with in an appropriate and timely manner;
  • Communicating and reporting to ANA colleagues in a timely manner;
  • Reporting and reacting were necessary to market conditions.
  • Visiting agents to present ANA’s product information and product training to front line staff.
  • Support marketing activities in UK and Ireland for London Sales Department including: events, advertising, sponsorship, production of promotional items and Star Alliance activities
  • Other duties as required

Qualifications & Skills

  • Knowledge of structured account management
  • Knowledge of airlines GDS and distributions channels
  • Ability to interrupt fares and ticketing rules.
  • Flexibility
  • Presentation and negotiation skills
  • Skill and knowledge of people management
  • Knowledge of airline and/or travel industries desirable
  • Japanese language desirable
  • Proficient in MS Office, particularly Word, Excel and Power Point
  • Knowledge of marketing is desirable
  • Must be self-motivated, flexible and well organised
  • Must have good communication, presentation and negotiation skills

Key Performance Indicators

  • Achievement of specific financial and non-financial targets, such as growth in sales revenue for corporate and agency accounts, number of new accounts and customer satisfaction.

Key Relationships & Decision Making

Reports to: Country Sales Manager, UK & Ireland

  • The job holder will have a combination of external relationships face to face and office based relationships and will have significant interface with many individuals throughout key corporate and agency and leisure accounts.  The job holder will also maintain regular contact with colleagues in similar roles at both Star Alliance and other airlines.
    • Internally, the job holder will have daily contact with colleagues in London Sales, as well as regular contact with the Country Sales Manager UK & Ireland.
    • The job holder will make day-to-day decisions in relation to the management of accounts, such as allowing special fares or upgrades.  The job holder will involve the Country Sales Manager UK & Ireland in decisions that have a significant financial implication for ANA, such as contract negotiation.

Benefits on joining ANA

  • 22 days holiday + bank holidays per annum
  • Pension Scheme

Benefits after successful completion of probationary period (subject to eligibility criteria)

  • Travel benefits –  ZED global flight tickets, Interline
  • Bonus payments (non-guaranteed)
  • Meal Allowance
  • Private Medical Insurance
  • Season Ticket Loan

Only applicants who can provide evidence of the right to work in the UK will be considered. 

Please note: Only successful applicants will be contacted

Closing date 16 February 2018

To apply please click on "Apply Now"

Interviews will take place w/c 19 February 2018 & 26 February 2018

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