Customer Support Executive

Recruiter
Location
Farnborough, Hampshire
Salary
£20000 + Excellent Benefits
Posted
12 Feb 2018
Closes
12 Mar 2018
Ref
finda/TP/9002/1335
Job function
Customer Service
Hours
Full Time
Contract Type
Contract

Customer Support Executive - Maternity Cover Contract (12 months)– Full Time – Farnborough - £20000 + Excellent Benefits

Are you looking for a new and exciting customer service focused role working for a fun-loving travel company?

Would you be confident providing phone based customer service and support to people booking our adventure travel holidays?

If so, Explore are looking for a new Customer Support Executive to join their team in Farnborough. The ideal candidate will have a strong customer focused approach to their work and will be able to demonstrate enthusiasm, dedication and commitment to all their work. We are looking for people who are passionate about travel and love seeing the world. If this sounds like the ideal position for you, then please apply for this Customer Support Executive position today!

ABOUT US

We are one of the world’s most trusted adventure travel companies with over 500 trips to more than 120 countries. We are passionate about travel and have developed a wide range of unique activities and adventures which give our customers an unforgettable experience with a team of award-winning leaders.

THE ROLE

As a Customer Support Executive you will deliver a first class service to our customer, providing and processing post sale information in response to customer enquiries, concerns and requests in an efficient and professional manner. You will be expected to maintain a high level of personalised customer service to all our customers, ensuring that all customers have a positive experience with Explore. In doing so, you will ensure all customer queries and administrative tasks assigned to you are responded to in line with team KPI guidelines. Also, you will proactively evaluate and identify opportunities to improve processes in order to better our service and ensure that we are positively impacting the customer’s experience with Explore.

Additionally, you will support and provide superior serviced to other sales channels, such as web, telesales, email and Instant messaging as and when is required.

KEY RESPONSIBILITIES, SKILLS & ATTRIBUTES

  • Excellent verbal and written communication skills
  • Ability to multi-task and prioritise workload
  • Strong Customer Service ethos
  • Previous administration experience
  • Strong commercial awareness
  • Attention to detail
  • Extensive independent travel experience desired
  • GCSEs in English and Maths

BENEFITS

  • 20 days holiday + Bank Holidays + One day per year of service up to 25 days
  • Ability to Buy and Sell Holiday
  • Private healthcare
  • Staff discount scheme - Up to 50% off Explore Tours
  • Massage therapist
  • Free Educational Travel Experiences
  • Childcare Vouchers

NEXT STEPS

If you like the look of this Customer Support Executive opportunity and have the necessary skills and experience, please apply today by clicking apply and completing our application process through staff-finda. We are looking to interview and hire a suitable candidate over the next few weeks and look forward to receiving your application.

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