Travel Specialist

Location
South London, London, England
Salary
Up to £28000 per annum + bonuses
Posted
16 Feb 2018
Closes
16 Mar 2018
Ref
20067
Contact
Helen Newton
Hours
Full Time
Contract Type
Permanent
Travel Specialist required with solid sales background and track record in a service orientated environment, you will be responding to holiday enquiries within pre-determined time frames, focusing on the highest level of customer service.
The Job
*Deliver superior levels of customer service - target 80%+ NPS
*Achieve 95%+ personal service score based on helpfulness, responsiveness and knowledge
*Respond to email enquiries on the same day
*Respond to telephone calls within 3 rings
*Respond to call backs within 1 hour
*Follow pre-defined processes along the entire customer journey
*Focus on self-development through educational trips and research, to maximise product knowledge
*Maintain an audit trail of all customer communications
*Ensure that all data exchanges with both clients and suppliers, including storage, are GDPR compliant
Skills required
*Track record in a service orientated environment
*Solid sales background with a strong emphasis on customer service
*Experience of selling quality holidays with a tour operator or travel agency
*Strong organisational skills
*Impeccable attention to detail
*Ability to work under pressure and to set deadlines
*Ability to forge and maintain strong working relationships both internally and externally
*Highly flexible with an ability to focus on providing the client with the best possible service
*Clear verbal and written communicator with a high standard of English grammar and spelling
*Travel and Tourism qualification well regarded
*Passport and ability to travel abroad in the spring and autumn
*Driving licence useful
The Package
*Starting salary £25k during 6 month probation rising to £28k after successful probation. Opportunity to earn up to an additional £7k in bonuses, dependent upon company's revenue targets and individual KPIs which have a strong emphasis on service
*Must love travelling as educational trips take place every spring (Apr-Jun) and autumn (Sep-Oct)
Interested
*Email - helen@traveltraderecruitment.co.uk
*Click - "Apply Now"
*Call: Helen 02038879444



Similar jobs

More searches like this

Similar jobs