Russian Speaking VIP Customer Service Specialist

Location
London, England
Salary
£22000.00 - £30000.00 per annum
Posted
22 Feb 2018
Closes
22 Mar 2018
Ref
49110
Contact
Nick Smith
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent


Russian Speaking VIP Customer Service Specialist, London, Salary to £30k plus bonus
We are seeking knowledgeable Russian and English VIP service specialists with experience working with VIPs from Russia. Your primary focus is developing and nurturing a strong relationship of trust and rapport to best understand their lifestyle needs and challenges in order to provide them with the very best support. The role will require weekend working and shifts, offering a salary to £30k plus bonus

Russian Speaking VIP Customer Service Specialist Responsibilities:
Having an in-depth understanding of your members' lifestyle needs, interests and requirements
Establish clear, detailed and thorough briefs from members
Researching the best options to meet and exceed the lifestyle requirements of the member
Always go above and beyond on your members' requests
Proactively offering tailored lifestyle suggestions to your members to maximise the value they get from the service
Ensure members' expectations are managed within the agreed deadlines
Always act in the best interest of your members, ensuring their needs are met
Ensure quality information is held on members' profiles including their personal preferences
Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members

Russian Speaking VIP Customer Service Specialist Requirements:
Experience in working with Russian VIPs, understanding their requirements
Fluent in Russian and English
Excellent written and verbal communication skills.
A passion for customer service is a must
A fantastic talent for delighting customers who expect the finest service
Excellent time management skills with the ability to multi-task
Embraces a complex, busy and dynamic work environment
Supplier management and negotiation skills

If you are keen to be considered please apply online or email your CV to nick@candm.co.uk. Call Nick on 02073971286 if you have any questions

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk