Guest Services Host

Location
Essex
Salary
£20,000K- £22,000K
Posted
23 Feb 2018
Closes
23 Mar 2018
Ref
CMRM3451
Sector
Cruise
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

My Client is Britain's leading independent cruise line and 2018 heralds their ninth year of operating no fly cruises from a choice of 11 UK ports. They believe their smaller more intimate ships offer a leisurely and traditional home from home country house style of cruising with the emphasis very much on personal service and going that extra mile. 

Role:

An inspiring, passenger-focussed organiser. Able to organise, arrange and host social events, cocktails parties, bridge tours & ensuring that all passengers have a memorable cruise. Able to immediately resolve minor passenger issues, deal with insurance activations where necessary and actively promote the future cruise operation.

Profile:

·         Must have refined skills in public relations, which demands an excellent command of the English language

·         Must have the skills to ensure consistently high levels of passenger satisfaction

·         Must have the ability to manage the daytime & evening social events

·         At least one year’s experience within the Guest Services Department/Hotel Department on a cruise vessel

·         Must possess strong problem solving, public relations and planning skills

·         Must have computer keyboard skills: Windows 2000/XP, Word, Excel, MS Outlook and Microsoft Publisher.

·         Additional: Fidelio Cruise (or similar Ship Management System), would be beneficial

·         Able to communicate passenger announcements over the PA system when required

·         Assist the Guest Services Manager, documentation purser with any passenger related issues and supply

·         Ideas for promoting on board gift packages & future cruise sales.

Training:

·         Certification & Documentation Required

·         Personal Survival Techniques STCW - Ref. A-VI/1-1

·         Fire Prevention and Fire Fighting - STCW Ref. A-VI/1-2

·         Elementary First Aid - STCW Ref. A-VI/1-3

·         Personal, safety and social responsibilities STCW A-VI/1-4

·         Crowd Management Ref. A – V/2 Par 1-3 or A – V/3 Par 1-3

·         Security Awareness Ref. A-VI/6 -1

·         ENG 1 Medical

·         Valid passport

·         Seaman’s Book - National or Bahamian Seaman’s Books only.

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