Customer Service Executive

Location
Wimbledon, London, England
Salary
Up to £23000.00 per annum + Benefits
Posted
23 Feb 2018
Closes
23 Mar 2018
Ref
49130
Contact
Shannon O'Callaghan
Hours
Full Time
Contract Type
Permanent


Customer Care Executive - Required for this lovely upmarket ski company based in a great location in South West London. They are looking for a strong letter writer to deal with clients once they have returned from their trip. The role is a permanent position and will pay up to £23,000 + benefits.

Customer care executives duties
-Reporting to our Customer Care Manager you will assist in all areas of customer care management. As a Customer Care Executive, you will be the primary point of contact for customers with feedback/ service issues. You will be working closely with the Customer Care Manager to ensure that all customers' correspondence is dealt with effectively, accurately and within set deadlines.
-Responding to customers' complaint letters in writing, focusing on a thorough and timely response, speaking to guests over the phone, helping to clean and monitor the company brand, courtesy call to guests, investigating and resolving problems will be the main day to day responsibilities of your role.

Customer care executives skills required
-Ideally a passion for ski but this is not essential
-Strong command of the English Language.
-Strong letter writing skills
-Travel industry experience


Other information:
-22 days holiday per annum annual leave + 1 additional days leave each year after 2 years' service up to 5 additional days
-1 x Ski Weekend, 1 x Ski Week, 1 x Summer (Beach or Summer Alps), Holiday concessions per years
-Range of in House benefits including a range of sports equipment at cost price + £100 off voucher per year
-Auto enrolment Government Pension Scheme

If you are interested in the above role please call Shannon on 0207 397 1295 quoting SO or send your cv to Shannon@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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