Customer Service Agent (March Start date)
Customer Service Agent
£17,000 Plus Monthly Bonus
Excellent Company & Travel Benefits including Travel Discounts & Incentives
This is an exciting opportunity if you have travel industry experience or have a passion for travel with a proven sales and customer service record and are looking to establish a career in the travel industry!
A very well established and highly successful travel company are looking for Customer Service Agents who are enthusiastic about travel, providing the best customer service possible with the ability to build rapport and sell travel products.
In return you will receive:
A competitive salary plus monthly commission
Onsite free car parking
Free Travel Insurance
Excellent travel industry discounts including flights, hotels, international rail & cruises
25 days annual leave rising to 29 days depending on length of service, plus 2 days charity leave
Company contributed pension
Private medical health care
Key role responsibilities:
- Answer inbound calls from customers who want to book amend their travel itinerary, cancel or make alternative arrangements.
- Offer exceptional customer service, which exceeds all customers expectations
- Meet and exceed individual and team KPI's
- Promote travel opportunities through the use of personal travel experiences and training;
Key personal capabilities:
- Proven ability of delivering excellent customer service
- Passionate and interested in travel - previous travel industry experience an advantage although all training will be provided
- Excellent telephone manner and proven ability to build rapport with customers
- Excellent attention to detail
- Proven ability to meet and exceed multiple targets through individual performance
- Ambitious, motivated and driven to succeed
- A strong team player who enjoys a challenge, and able to work under own initiative
- Basic level of computer literacy required
- YOU MUST BE ABLE TO START 19TH MARCH
- YOU MUST BE ABLE TO ATTEND INTERVIEW ON 5TH MARCH
Hours: (please do not apply if you cannot commit to the hours below)
Working 37.5 hours a week 5 days out of 7 on patterns between the hours of 7am-8pm. OR working on a 4 on 4 off rota basis.
Please note this role requires a start date for a 6 week training course beginning 19th March 2018. No holidays are allowed during the training course. Do not apply if you cannot start on this date.
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk