Head Of Reception

London, England
Up to £25000 per annum
02 Mar 2018
30 Mar 2018
Charlotte Williams
Job function
Full Time
Contract Type
Fantastic opportunity for an experienced Head of Reception to take on this versatile yet exciting role based in a successful hotel in Central London

You will be responsible for overseeing the management of the reception and reservations team for this popular 395 room hotel in Central London.

*Leading and managing the Reception team to ensure departmental adherence to professional standards of excellence and Company policies and procedures.
*Managing the supervisor team and delegating duties to ensure they are fully compliant and hold regular meetings regarding department updates and changes.
*Manage staff in relation to all people and performance activities, e.g. rota management, payroll, holiday approval, sickness absence, recruitment & selection, training & development, performance management (formal & informal), conflict resolution etc.
*Line management of the staff team, through various forms of communication, including individual annual appraisal and staff team meetings
*To support staff through conflict resolution, effective time management, workload prioritisation and individual staff development
*Overseeing the reception, reservation and cashiering department
*Ensuring the front desk provides a professional and friendly service for customers
*Welcome, assist and direct guests correctly in a friendly and polite way
*Check the guests in/out, take payments
*Manage telephone, fax and reservations in a prompt and professional manner
*Ensure that all correspondence is recorded and filed accurately as per the hotel and company standards
*Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and cashiering.
*Analyse existing working practices and suggest/implement alterations designed to ensure efficient service delivery to customers
*Monitor and evaluate staff performance through frequent contact with staff and adhere to Company policies and procedures.
*Inputting payroll and holidays, and addressing sicknesses.
*Assist with projects as and when required.
*Conduct scheduled as well as ad hoc audits across the department to measure compliance with KPIs, targets and quality standards, including service readiness, staff appearance, hospitality culture and guest experience; reporting findings to Directors

*Previous experience in a similar role essential
*Must have management experience including people management e.g. sickness absence, payroll, performance appraisals etc.
*Hotel reception experience essential
*Must be able to work 5 out of 7 days from 7am- 10pm
*Experience of management complaints face to face and over the phone
*Opera/PMS knowledge, reservation system experience desired
*Experience holding team meetings and appraisals
*Advanced written and spoken English

*Opportunity for Live in and Live out
*Competitive salary DOE
*Fantastic central location

Email - charlotte@traveltraderecruitment.co.uk
Click - "Apply Now"

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