Administration and Operations Executive

Essex, England
Market Rate
06 Mar 2018
03 Apr 2018
Regis Banza
Job function
Full Time
Contract Type
Are you an experienced Travel professional with knowledge and a passion for long haul travel? My client a well established, reputable Tour Operator needs an Operatons Executive with a keen eye for detail to join their team, due to growth of the business. This is a great move for someone who is already working for a Tour Operator or Travel Agency, with previous experience in a similar operations / back office / admin or sales support role. If you are looking for a new challenge and to further your operational experience within a fast growing travel company and be rewarded with a competitive salary, bonus & benefits and great working hours, please apply now!

*Support Trade Partners and the Sales and Operations teams to make and generate enquiries and bookings as well as answer and operational queries
*Liaising with the Contracting, reservations and customer service team based in our Orlando office for bookings, queries and in resort issues to update Account Manager and Trade Partners
*Understand the Product Range in order to process enquiries and bookings for both Villas and hotels in the in house reservations system.
*Collating and sending any relevant documentation to Operations and Trade partners including, not limited to Vouchers, Driving directions and invoices.
*Understanding and working closely with the product team to support extranet partner bookings and queries
*Ability to undergo tasks to quality check and maintain a very high level of accuracy within the team
*Support Trade partners, Account Manager with in resort issues to maintain low level of complaint ratio in line with company strategy
*Delivering Accommodation changes to trade partners
*Working with other team members to help answer queries around bookings, in resort issues and general queries.
*Assist with any other areas of sales and operations where required, and when needed and may require attendance outside of normal working hours to attend trade conferences and overseas travel

*A good long-haul geographical knowledge
*Experience in dealing with both customers and suppliers Excellent communication skills
*Excellent telephone manner
*Attention to detail
*Able to work on own initiative and take ownership for completing tasks
*Professional attitude
*Knowledge of travel industry systems such as Top Dog and Galileo would be very advantageous


*This is an excellent opportunity, to join a reputable established Tour Operator. In return for your hard work, my client are offering a competitive salary of £18k - £22k (depending one experience) along with various benefits and familiarisation trip opportunities.

*Monday to Friday; 9-6pm

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