A specialist tailor made travel business is looking to appoint a Sales Manager to lead a team of Travel Specialists, Team Leaders and Concierge Assistants, ensuring their overall success in both sales & service. You will develop and implement sales strategies. Deal with customer service issues and develop the concierge service. Performance manage the team including setting KPI’s. The successful candidate will have a passion for Latin America. A minimum of 2 years’ experience in a sales manager role. Proven track record of exceeding company sales targets. Good understanding of tailor made holidays. Extensive experience of Longhaul tavel, ideally including 1 Latin America country.