Cruise Consultant

FK5 4RB, Larbert
08 Mar 2018
08 Apr 2018
Job function
Full Time
Contract Type

Job Title: Cruise Consultant

Department: Hays Tour Operating Limited

Reporting to Team Leader

Hours: 37.5 per week on a rota basis (Monday – Friday 9.00am - 8.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am – 6.00pm)  

Role Summary

The Cruise sales team focus on selling tailor made holidays and delivering first class customer service to both internal and external customers. As a Cruise Sales Executive you will sell package holidays with varying components, including flights, hotels, transfers and cruise, on both a business to business basis and direct to customers.

Key Responsibilities

  • Creating and selling tailor made travel packages using Hays products & 3rd party operators from sales leads generated via telephone, email and live chat enquiries
  • Delivering a first class customer service experience to all customers, obtaining repeat business
  • Working towards, and striving to exceed, agreed individual and team sales targets and other KPI’s
  • Attending training workshops and supplier visits, including overseas educational visits, in order to continuously develop product knowledge

Competencies Required

  • Excellent organisational skills
  • Excellent selling skills with the ability to achieve individual and team sales targets
  • The ability to negotiate and achieve desired outcomes as agreed with Line Manager
  • Appropriately assertive with a wide range of people
  • Analytical and problem solving skills with a can do attitude
  • Attention to detail and high levels of accuracy
  • Strong administration skills with excellent time management skills



Qualifications / Experience Required

  • Worked within a Travel Sales environment
  • Strong sales acumen and proven sales record
  • GDS knowledge


  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customers and suppliers with dignity and respect 
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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