Foreign Exchange Consultant

08 Mar 2018
08 Apr 2018
Job function
Contract Type

Job Title: Foreign Exchange Sales Consultant

Department: Retail

Reporting to Branch Manager

Hours: Up to 37.5 hours per week, as per retail rota

Role Summary

In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day to day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving your individual and team sales targets.

Key Responsibilities

  • Ensuring profitability of foreign exchange bureau
  • Achieve foreign exchange sales targets in relation to overall sales
  • Convert Hays Travel customers to purchase
  • Pro-actively promote prepaid card
  • Maximising individual & team sales of foreign exchange
  • Providing exceptional customer service experience at all times
  • Assisting with the day-to-day operation of the bureau
  • Increasing exposure of bureau and developing new business leads
  • Using social media to promote offers, generate customer engagement and sales leads
  • Administration for branch
  • Adhere to company standards by following foreign exchange sales structure
  • Ensure all sales opportunities are maximised in foreign exchange and ancillary sales
  • Achieve given targets
  • Monitor local competition and manage rates/margins effectively on a daily basis
  • Monitor stock levels of foreign currency and travellers cheques and ensure that minimum quantities are maintained
  • Accurate cash reconciliation and banking
  • Perform administrative duties including checking invoices and forwarding onto client, collecting balance payments and verifying client ticket details
  • Responsibility for security of the bureau
  • Willingness to participate in training appropriate to own development
  • Adhere to company policies and procedures

Competencies Required

  • Good accuracy and numerical skills
  • Excellent administration and organisational skills
  • Effective communication service and customer service experience

Technical Skills Required

  • IT software packages including Microsoft Office and Outlook as well as in-house travel booking systems 
  • File management skills
  • Web navigation skills
  • E-mail management skills
  • Scanner knowledge

Qualifications / Experience Required

  • Retail/direct sales experience, working to sales targets with a proven sales record
  • Experience of working with foreign exchange or similar financial service background
  • Extensive cash handling experience with experience and knowledge of accurate cash reconciliation and banking procedures



  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customers and suppliers with dignity and respect 
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved