1st Line Service Desk Analyst - Manchester

Location
Manchester, Greater Manchester, England
Salary
£17000 - £19000 per annum
Posted
08 Mar 2018
Closes
05 Apr 2018
Ref
20193myo
Contact
Mary Yeung
Job function
IT
Hours
Full Time
Contract Type
Permanent

Have you got the IT skills to pay the bills? We are looking for a talented 1st line IT support consultant who will thrive in a fast paced environment. If you are able to time mange, deliver top service with a high level of meeting agreed SLA's along with great IT knowledge, we want to hear from you! Our client is a fast expanding Business Travel Company who pride themselves on their great portfolio of accounts and innovative travel solutions. It will be a demanding IT role but you will be rewarded with a great salary of £17-£19,000 DOE with great Monday-Friday 8am-6pm working hours!

JOB DESCRIPTION:
*Providing consultants with 1st line IT support as well as their clients for all branches via support tools, phone and face to face.
*Log incidents and requests as well as triage and action to solve any issues where possible or else escalate in line with company SLA agreements.
*Take ownership of any requests with the business IT needs in both hardware and software etc.
*Ability to work proficiently by themselves as well as part of a team and adhere to company policies clearly.

EXPERIENCE REQUIRED:
*The successful candidate must have a high level of IT literacy and a strong command of English to communicate via email, in person and phone.
*A minimum of 2 years in a similar role
*Previous experience in a Travel business company would be beneficial.
*Computing qualification GCSE or higher would be an advantage but not essential
*Microsoft Certified Professional qualifications would be an advantage but not essential
*ITIL Foundation would be an advantage but not essential
*Experience of working in or towards PCI DSS and ISO 27001 would be an advantage but not essential
*Ability to build strong relationships with colleagues, suppliers, clients and third party support companies.
*Be proactive and motivated to keep learning new IT systems quickly.

THE PACKAGE:
- The successful candidate will earn a competitive salary (£17-£19,000pa) along with company benefits and career progression!
- Great hours; Monday - Friday 8am-6pm
- Established and growing international business travel company!

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