Travel Fulfilment Coordinator

Up to £18,000 plus excllent benefits
10 Mar 2018
10 Apr 2018
Job function
Customer Service
Full Time
Contract Type

Our Cheshire based client works in partnership with over 250 travel providers and offers their customers a huge choice of packaged holidays from a range of suppliers, in addition to dynamically packaging, bespoke tailor-made trips, selling a wide variety of holidays ranging from UK breaks to European city or beach holidays to more far flung long haul and exotic destinations.

They're currently looking for a Travel Fulfilment Coordinator to join their fulfilment team and the successful candidate will be responsible for a number of tasks including processing special requests for disabled passengers, making amendments or cancellations of bookings and assisting the customer service and reservations team with overflow enquiries. Previous administration/sales support/customer service experience within the travel sector is essential for this role and in return, our client can offer a competitive salary of up to £18k plus excellent industry benefits. Please contact us today for further information or apply online.

Role of Travel Fulfilment Coordinator:

  • Working in the fulfilment team dealing with any ad-hoc requirements of the business to ensure all processes are carried out in a timely manner.
  • Processing special Requests for disabled passengers
  • Making amendments on bookings
  • Dealing with cancellations on bookings
  • Managing the website support queue
  • Assist the reservations team and customer service team on overflow calls
  • Assisting in company crisis management

Skills required for the role:

  • Previous administration/sales support/customer service experience within the travel sector - essential
  • Good knowledge of the travel industry and best travel practice
  • Strong customer service and problem-solving skills
  • Professional, confident, personable and able to build relationships with colleagues, clients and suppliers at all levels
  • Calm under pressure
  • Excellent organisational skills
  • Ability to take on a variety of responsibilities simultaneously

If you’re interested in learning more about this brand new Travel Fulfilment Coordinator roles, please contact Succeed Recruitment Solutions or press the apply online button now!

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