ONLINE SUPPORT CONSULTANT

Location
London, England
Salary
Market Rate
Posted
13 Mar 2018
Closes
03 Apr 2018
Ref
TNT232
Contact
Nicola Townsend
Job function
IT
Hours
Full Time
Contract Type
Permanent
ONLINE SUPPORT CONSULTANT
TRAVEL INDUSTRY, LONDON

Our client, an established London-based travel management company is looking for a business travel professional to join its expanding team. With expertise ranging from business travel, event management, sports tours, group travel to personal holidays, they have tripled in size over the past few years and continue to grow, establishing themselves as a major player in their field.

In this interesting and varied online support role, you will be the go to person for GDS and QC Support, providing 1st and 2nd level support to system users. Your primary responsibility will be supporting the agent desktop including the reservation systems, point of sales scripts and any in-house developed point of sales applications, and internally used web-based booking tools like Evolvi, Trainline and Conferma. You'll also be providing support for the mid and back office systems. Additionally, you'll be conducting training sessions with agents, ensuring all user documentation is kept up to date and disseminated as appropriate.

To be considered for this Online Support Consultant position in London, you'll be an experienced Business Travel Consultant with expert knowledge of Galileo and a keen interest in IT. With an understanding of the basic steps of the troubleshooting process, you'll be able to install applications and understand error messages. As a whizz on MS Office and a logical problem solver, you'll be able to take initiative and prioritise your own workload. This is an interactive role; therefore, you'll have exemplary communication skills, a positive attitude and an approachable manner.

In return, you'll receive a competitive salary and benefits package, along with the opportunity to work for a growing business who can offer great long-term career prospects.

Nicola Townsend is recruiting for this Online Support role in London. Please click to apply.


Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel recruitment consultancy with offices in England, Scotland, United Arab Emirates, South Africa and The Maldives.

Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates, but we may retain your details on our database and consider you for future openings.

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