Flights Reservations assistant

Recruiter
Location
Sunderland, Tyne and Wear
Salary
Competitive
Posted
19 Mar 2018
Closes
19 Apr 2018
Ref
FRA
Job function
Operations
Hours
Full Time
Contract Type
Permanent

Job Title: Flights Reservations Assistant

Department: Flights

Reporting to: Flights Manager/Team Leader

Hours: 37.5 hours per week working on a rota basis (Mon-Fri 9.00am-8.00pm Saturday 9.00am-5.30pm & Sunday 10.00am-4.00pm)

 

Role Summary

In this role you will provide flight itineraries to a variety of customers. You will use your product knowledge and provide excellent customer service to organise air travel arrangements via Galileo GDS. Dealing directly with our own agents we provide a support function to all our sales division who rely heavily on our expertise.

Key Responsibilities

  • Working on Galileo GDS system to create and tailor make flight itineraries via calls and e-mails
  • Respond and action any changes requested for an existing itinerary within given timescales
  • Handling agent queries with regards to airline reservations
  • Complete airline ticketing in Galileo GDS accurately and efficiently 
  • Dealing directly with the airlines if a problem arises to achieve a preferred outcome
  • The ability to read and understand the airlines contracts and terms and conditions
  • Ensure the Customer Excellence process and procedures are followed at all times
  • Competencies Required
  • Excellent organisational skills
  • Attention to detail and high levels of accuracy
  • Ability to identify a problem and take ownership until resolved

Qualifications / Experience Required

  • Experience of working with airline contracted fares
  • Previous customer service experience
  • Previous experience working within a fast paced environment to tight deadlines and targets
  • Worked within a travel sales environment

General

  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customers and suppliers with dignity and respect 
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

 

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