Passport & Visa Consultant
Passport and Visa consultant - Required for this expanding TMC based in a great location in the city. They are looking for an experience visa consultant from another business travel company or a visa specialist and will pay between 22/28k + bonus.
Passport and visa consultants duties
- To provide Passport and Visa advice on UK Passport Holders and UK Residents
-To distribute relevant visa packs to clients and offer trustworthy advice to complete when necessary.
-To offer clients a full costing on any visa/passport application in advance so they are aware of total cost of application.
-Complete the companies visa portal for all new applications in the standard format
-Work with clients to obtain all relevant points of information to complete each application (e.g. client reference numbers/PO numbers, contact detail, etc.)
-Work closely with visa back up team to ensure all application paper work is correct and the application is being processed in a timely manner. (Keeping client updated with each step of the process.)
-Take responsibility for ensuring administration and invoicing queries are managed effectively.
-Be mindful of clients who hold unique portals created to their specific specifications. Encourage bookers to use the portal and offer advice and support when navigating through the portal/tool.
-Keep abreast with all industry/passport and visa updates/changes.
-Work in a timely manner and prioritise applications in relation to release dates.
-Build relationships with clients who work with the Passport and Visa Department team and offer a high level of customer service at all times.
-Ensure you are familiar with the Passport and Visa day to day working practises and adhere to the guidelines set.
Passport and visa consultants skills required
-Passport and visa experience for another business travel company or visa specialist
-Excellent written and verbal communication skills
-An enthusiastic and positive nature
-Self-motivated and persistent
-Proficient in Word and Excel
-Good time management and organisational skills
If you are interested in the above role please call Shannon on 0207 397 1295 quoting SO49434 or send your cv to Shannon@candm.co.uk
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk