Contact Centre Travel Advisor

Recruiter
Jet2holidays
Location
Manchester, Greater Manchester, England
Salary
Excellent
Posted
26 Mar 2018
Closes
23 Apr 2018
Ref
5749BR
Contact
Jet2.com
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
As we continue to grow, we have fantastic opportunities available to join the team as a Contact Centre Travel Advisor - based at Manchester Airport at The Hangar.

Reporting to the Contact Centre Team Leader, our Contact Centre Travel Advisors are an essential part of our dedicated sales team within the Jet2holidays Contact Centre.

You will assist our customers through the booking process, ensuring they receive an outstanding level of customer service and engagement from the moment they start talking to you. You will look at ways to add real value to the customer's holiday via our range of products and services in order to achieve your individual targets and KPIs.

We are looking for individuals that share the same vision of delivering VIP service and assist our customers in finding their perfect holiday.

Having excellent customer service skills and a friendly telephone manner are essential along with experience of achieving monthly targets, ideally within a call centre environment. Proven experience of cross and up selling to customers over the phone is advantageous and a flexible approach to working hours is required as your hours will be between Monday to Friday 8am - 11pm, Saturday from 8:30am - 8pm and 9am - 9pm on Sundays.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

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