Travel Service Consultant , Glasgow

Location
Glasgow, Scotland
Salary
Market Rate
Posted
26 Mar 2018
Closes
23 Apr 2018
Ref
GL20085
Contact
Christine Wilkins
Job function
Operations
Hours
Full Time
Contract Type
Permanent
Are you a travel professional or looking to progress in your travel career?
Travel Service Agent is required for this leading, Glasgow-based travel company. Providing agents with information regarding airline contracts.

JOB DESCRIPTION:
The role involves taking inbound calls from our Agent partners, working in a team environment, to create bookings and provide agents with information regarding airline contracts within the GDS and online. Providing the highest level of service when processing itineraries and an after care service to existing ticketed bookings.
Responsibilities include:
-Respond to external e-mails from our Travel Agent Partners and internal communications from various departments in a timely manner
-Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining the requirements in order to deal with the enquiry efficiently
-Complete quality checking procedures for all new bookings prior to ticketing
-Service all changes and amendments to ticketed bookings
-Sell and promote air and ground products effectively
-Provide timely answers to queries raised by all agents

EXPERIENCE REQUIRED:
The ideal candidate will be suitably experienced, passionate about progressing in their travel career. You will demonstrate excellent written and verbal communication skills, Good IT skills and remain enthusiastic & self-motivated. Extensive knowledge and experience of airfares will be an advantage The ideal candidate will have the ability to inspire confidence and develop rapport with Travel Agents and colleagues, be able to multi-task and be able to work well in a busy environment
Most importantly you will demonstrate your genuine passion for the travel industry.
It is an advantage to have knowledge of GDS, to have travelled personally, have sales experience and to have studied travel - advantages but not essential.

THE PACKAGE
There is a competitive basic salary on offer with commission, bonuses and personal benefits package in addition. This is genuinely a fantastic opportunity to join this award-winning business, being part of their ongoing success and progressing, personally & professionally.

INTERESTED?

If you're keen to be considered for this excellent position, please call Christine on 0141 248 5222 or send your CV to me on christine@traveltraderecruitment.co.uk

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