Reservations Consultant

Recruiter
New Frontiers
Location
Buckinghamshire
Salary
£22k - 28k per year + Benefits
Posted
27 Mar 2018
Closes
24 Apr 2018
Ref
TY23111-1
Contact
Tony Yerasimou
Job function
Sales
Hours
Full Time
Contract Type
Permanent

Reservations Consultants

Buckinghamshire

Base salary to £22,000 + Bonuses

My client is a luxury leading tour operator based in Buckinghamshire.

Due to expansion, the are now recruiting for Reservations Consultants with previous experience within the travel industry with a background within sales and customer services.

The primary purpose of the Reservations Consultant is to provide outstanding customer service that promotes sales.

The Reservations Consultant will influence sales using customer service and problem-solving skills as well as managing new bookings from the initial contact through one of our existing media channels right through to completion, using all tools available to add extras to increase revenue, provide first class service and delight customers.

Reservations Consultants Key Responsibilities:

Ensure that your service to customers delights and positively impact that customer

Aspire to a right first-time outcome for customers such that the number of customer contacts are minimized.

Communicate with customers positively and in consideration of reducing any effort required by the customer in that transaction or any further ones that may be required

Ensure that commitments made to customers are kept and that follow up is within the timeframes discussed

Maximize personal sales revenue from bookings by adhering to the Customer Sales principles

Assist with rebooking provisional bookings that arise from pre-registrations or bookings received in advance of product appearing system

Ensure that opportunities to cross sell and up sell are identified and taken

Reservations Consultants Previous Experience Required:

Extensive experience within a reservations department of a travel provider, either within a travel agency or tour operator

Outstanding communication and customer service skills

Commercial acumen and capable of driving ‘best in class’ customer service

Strives to improve personal and business performance

A high level of accuracy and detail orientated

Reservations Consultant Salary and Benefits

Base salary to £22,000 + Bonuses

Travel Concessions

22 days holidays + bank holidays

Pension

To apply for the Reservations Consultant, please email your CV to tony@newfrontiers.co.uk or contact Tony on 0207 812 3820 in confidence for additional information.

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