Travel Consultant

Location
Chichester, West Sussex, England
Salary
Market Rate
Posted
29 Mar 2018
Closes
26 Apr 2018
Ref
AE49409
Contact
Amber Eldridge
Hours
Full Time
Contract Type
Permanent

Role Purpose

A Travel Consultant working within a tailormade sales team creating, selling and administering luxury

holidays to their specialist destinations.

Travel Consultant Responsibilities

  • To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
  • To work towards individual and team sales targets and meet Key Performance Indicators
  • To develop excellent product knowledge for immediate sales area
  • To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
  • To meet guests on a face to face basis when required
  • To contact guests on their return to receive feedback and create new enquiries
  • To learn and become conversant with all computer software applications
  • To work closely with all departments and Sales teams
  • To deliver excellent guest service at all stages of booking

Travel Consultant Duties

The duties that derive from these responsibilities include but are not exclusive to:

  • Taking responsibility for the guest journey from first contact to post travel and repeat travel
  • Demonstrating excellent attention to detail and accuracy in all communication with guests
  • Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
  • Inviting guests to the travel lounge when appropriate, or meeting them at their request
  • Using sales skills to convert enquiries into bookings
  • Responding to all enquiries in an efficient and timely manner
  • Handling high volumes of guest phone calls during peak periods
  • Management of invoices including handling payments, collecting guest details and organising pre-arrival information
  • Completing all travel documentation within specified time frames
  • Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
  • Recording essential data and information
  • Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Satisfaction Executive where necessary
  • Booking of guest flights and managing reservations through Travelport
  • Attending all internal and external training courses
  • Conducting familiarisation trips abroad and presenting back to teams and update website
  • Attending trade shows, and promotional events in the UK and abroad
  • Training colleagues with knowledge gained from areas visited
  • Accounting for costs and margins on each booking
  • Contributing to the team over and above standard sales and service requirements
  • Such other duties as management may reasonably require from time to time

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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