Wembley, Middlesex, England
£21388.00 - £30000 per annum
03 Apr 2018
01 May 2018
Amy McInally
Job function
Full Time
Contract Type

This well known airline are currently recruiting for experienced Reservation Consultants who speak fluent Spanish, to deal with their Elite customers. Based North West London, paying up to £30K

Airline Reservations, Responsibilities:
- Advise customers who are involved in a flight irregularity that they have been re-booked.
- Answer all type of queries from Platinum customers
- Process revenue and award/miles reservations
- Assist customers with their booking and web queries including special requests
- Handle incoming and outgoing phone calls as well as emails
- Communicate with confidence, tact and empathy and manage objections and negotiate with customers.

Airline Reservations, Skills Required:
- Working experience within travel is ESSENTIAL either within an airline, corporate or leisure.
- Fluent in English and Spanish ESSENTIAL.
- Knowledge of reservations systems (Amadeus, Oscar)
- Knowledge of Fidelio

Additional Information:
- Paying £30K
- Based North West London
- Open 7 days a week 07.00 - 22.00 on a rota base working 37.5 hr week, need to be flexible with working hours.
- Extra payment for working Sat and Sun and for 3 or more fluent languages.

To apply for this Airline Reservation role please either apply online, email your c.v to or call Amy on 020 7397 1284 quoting Ref: AG49534

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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