Customer Support Executive

London (Central)
05 Apr 2018
05 May 2018
Job function
Full Time
Contract Type

The purpose of the Customer Support Executive role, is to assist the department within an administrative function. This includes working in a multi-skilled position across two different areas of the department, Confirmations  and Administration. The work includes liaising with internal and external customers and colleagues in order to resolve problems and ensure an effective and professional service delivery. This role involves working on a shift basis that will include some weekend work.

Principal Responsibilities


Results Orientation

  • Resolve customer queries ensuring that the service delivered is efficient, prompt and professional

    Customer Service

  • Answer telephone and email enquiries regarding bookings, cancellations and amendments
  • Issue vouchers to travel agents

    Team skills

  • Work collaboratively with Commercial and Contract Loading departments to resolve availability, allocation or loading issues

Problem Solving

  • Assist with in-resort issues that require immediate resolutions such as accommodation changes
  • Liaise with colleagues to troubleshoot and resolve administrative and customer problems
  • Identify any issues within current working practices that might impact service delivery and identify solutions to ensure continual improvement


  • Maintain the company database, checking for duplicate bookings and updating records
  • Process administrative tasks on the company system ‘Back Office’ including: special requests, amendments, and cancellations

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