Travel Team Leader - Ski Product - South Wales

Location
Cardiff, Wales
Salary
£22000 - £25000 per annum + Benefits & Career Progression!
Posted
08 Apr 2018
Closes
06 May 2018
Ref
19559CEM
Contact
Claire Muge
Job function
Management
Hours
Full Time
Contract Type
Permanent
An expanding award winning specialist travel company looking to employ a dedicated and hands-on Team Leader. This ski specialist is an established and successful independent company who are growing into new destinations and are looking for a passionate skier or snow-boarder, with management experience, who can make reservations, and motivate a small team in their Cardiff offices. There is excellent opportunity to make this role your own and grow the team. A competitive basic salary and excellent long term prospects await the successful candidate! If you have drive, along with a passion for travel & ski, and want to prove yourself in a new and exciting role then this is the challenge for you!

JOB DUTIES:
* Be a hands on travel manager happy to develop and build your team
* Sale of package holiday products, including both dynamically packaged and tour operator products.
* Keep in touch with product developments and gain an expert inside knowledge of local hotels, flights and transfer options
* Involve yourself in destination training and resort visits
* Attract and engaging new clients.
* Manage relationships with an existing loyal customer base
* To make the most of every single genuine 'sales enquiry' received
* Effectively to maximise revenue and profit.
* Ensure the product sold to our clients and the supporting information is to the highest standard.
* Communicate with clients via e-mail and over the phone.
* Demonstrate total commitment to customer service at every stage
* Ensure all clients return home having had a trip which exceeds their expectations
* Continually strive to maintain a strong reputation for repeat business and client recommendations.
* Manage long-standing supplier relations.
* Keep up to date with travel industry regulations and protocol.
* Embrace the companies ski product and become an expert in the options available to clients including lift passes, ski school and equipment hire
* Working Monday-Friday including some evening (7pm) and weekend work. Hours will change during off-peak season

EXPERIENCE REQUIRED:
* Travel industry professional with experience of travel management
* Strong knowledge of travel agency operations and holiday booking processes
* Both tour operator packages and tailor made products.
* An energetic, can-do attitude with a desire to progress yourself individually as well as the business.
* A fast learner who's happy to take initiative
* Good financial acumen with the ability to manage profit margins and cost control.
* Natural organiser, ability to multi-task with high attention to detail.
* Passionate about customer service.
* Able to work calmly under pressure
* Experience of TARSC would be very beneficial for this role

PACKAGE:
My client is offering a competitive salary in the region of £22-25k plus a performance related bonus.

TO APPLY:
Please send your CV to claire@traveltraderecruitment.co.uk or follow the link TO APPLY - For further information please call Claire Muge at Travel Trade Recruitment on 0121 450 9776.