German Speaking Guest Relations Manager

Location
South London, London, England
Salary
Up to £30000 per annum
Posted
10 Apr 2018
Closes
08 May 2018
Ref
20315
Contact
Helen Newton
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Experienced Guest Relations Manager fluent in German is required for a luxury award winning Travel Company.

Key Responsibilities:
*Responsible for written correspondence and oral communication to all guest-related issues and concerns
*Maintain database regarding nature of issues and concerns
*Serve as additional contact person in case of guest emergency
*Work with and support staff as necessary to resolve issues
*Learn and understand the complex needs of the fleet and be adaptable to assisting with them
*Responsible for keeping the Vice President, Guest Relations, Managing Director - UK, Ireland, Middle East and Africa and Managing Director - Europe and Asia apprised of serious guest-related issues
*Work with company attorneys and serve as company's additional official representative at legal mediations and court trials involving guest claims when necessary
*Direct interaction and communication with all levels of management and internal staff
*Analyze database on a quarterly basis to prepare status report for senior management as requested
Handle guest insurance claims and guest medical debarks
*Implement new processes as needed to enhance and streamline department functionality
*Analyze and enhance current automated processes for greater ease of use and for refined and accurate reporting
*Other related duties as requested

Skills Required:
*Excellent written/verbal communication skills in English and German
*Ability to work with worldwide office and shipboard staff
*4 year College/University degree required
*Proficiency in MSWord and MS Excel
*Strong diplomatic skills (ability to listen, empathize and respond to guest and travel partner complaints)
*Positive approach and enthusiasm
*Ability to rise above complaint negativity to retain guest goodwill and patronage
*High degree of personal initiative, adaptability and a built-in, self-starting mechanism
*Travel industry related experience preferred
*Ability to rise above complaint negativity to retain guest goodwill and patronage
*High degree of personal initiative, adaptability and a built-in, self-starting mechanism

The Package:
*Salary dependent on experience circa £30k plus company benefits

Interested:
*If you would like to apply for the position please click ' APPLY' or email your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444


Apply for German Speaking Guest Relations Manager

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs