Business travel support role

Location
London, England
Salary
£26000.00 - £34000.00 per annum
Posted
11 Apr 2018
Closes
09 May 2018
Ref
49519
Contact
Duncan Tingle
Job function
Sales
Hours
Full Time
Contract Type
Permanent


Business Travel support agents - Required for this niche business travel company who have had a huge amount of investment and are in the process of opening an office in central London. They are looking for 2 support agents to help clients with any questions in regard to the app when they are booking their corporate travel. Travel industry experience is a must, ideally in business travel with Sabre knowledge. They will pay between 26/34k + benefits.

Business travel support agents duties
-Assist clients and support team members on any form of correspondence between customer and company to provide app and travel related support. Examples may include help in finding core problems with the app, airline assistance in finding efficient routes to secure the lowest available fares, changes to existing reservations and exchanging tickets, understanding travel products and general travel services in response to identified, specific client needs by effective use and knowledge of the airline industry, GDS and third party technology
-Acts on customer requests including complex and lengthy specifications
-Provides clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations
-Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques
-Escalates issues to Manager as needed to solve both travel and tech related problems

Business travel support agents skills required
-Travel industry experience is a must, Ideally in corporate
-GDS trained, ideally Sabre
-Tech Savvy
-Very customer service orientated
-Willing to learn
-Career orientated

If you are interested in the above role please call Duncan on 0207 397 1287 quoting DT49519 or send your cv to duncan@cannm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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