Ticketing Consultant

Recruiter
Jay
Location
Enfield (City/Town), London (Greater)
Salary
£17K - £21K
Posted
16 Apr 2018
Closes
16 May 2018
Ref
JJENDCV
Job function
Fares & Ticketing
Hours
Full Time
Contract Type
Permanent

ROLE ;                        Worldspan TICKETING CONSULTANT

DEPARTMENT :        TICKETING

REPORTS TO :           OPERATIONS ASSISTANT MANAGER

Purpose

To consistently issue a high quality and quantity of scheduled airline tickets whilst complying with Airline regulations.

Principal Accountabilities

Excellent product/geographical and nett fare contract knowledge.

Ability to construct multi sector itineraries for ticketing purposes and issue tickets at lowest fare within IATA guidelines to ensure maximum profitability.

Knowledge of CRS’s especially Worldspan and Ticketing via CAT 35 and         manual paper contracts

Responsible for issuing both nett and published fare tickets to a consistently high standard, ensuring all airline regulations are adhered to.

Excellent customer service and interpersonal skills are essential as dealing with external and internal customers queries daily.

Ability to make quick decisions within a pressurised environment essential.

To ensure any discounts applicable to our nett fares are strictly adhered to.

Coach and assist junior ticketing staff with queries on an ad – hoc basis.

Monitor and control daily workload to ensure tickets are issued within agreed deadlines.

To be able to assist other areas within the Operations Dept i.e Fares and aftersales.

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