Business Travel Consultant

Recruiter
CEGA
Location
Chichester, West Sussex
Salary
£19,000 + dependent on experience
Posted
18 Apr 2018
Closes
18 May 2018
Job function
Fares & Ticketing
Hours
Full Time
Contract Type
Permanent

The role:

As a Business travel consultant, you will be responsible for ensuring the day to day co-ordination of CEGA and CT Staff Business travel arrangements are fulfilled in the quickest, safest and most cost effective way.

Key responsibilities will include:

  • Primarily book travel and accommodation for CEGA and CT staff plus secondary back up for bookings for staff who carry out medical repatriations
  • Arrange schedule, low cost and charter flights
  • Book Hotel/ Train/ Road/ Ferry/Helicopter transfers - Plus anything else required to transfer the traveller to the required destination and back
  • Check security risk for the travel in line with the appropriate risk policy
  • Check and assist in the application for any visas required
  • Approval protocol, customer Itinerary, customer liaison and support, customer complaints and enquiries
  • Support the Travel team with medical repatriation arrangements as and when required
  • Handing over to the O.O.H/night team
  • On-call duties as required.

Experience/Skills necessary:

  • A qualification in Tourism, Travel Management and /or Business Management and/ or travel specific qualification is desirable
  • Minimum of 2 years GDS flights and ticketing experience (Amadeus preferred but not essential)
  • High levels of empathy and the ability to build immediate rapport with customers on the phones.
  • High levels of ability to stay focussed on the telephone or the computer with multiple distractions; must be able to multi-task.
  • High levels of accuracy and attention to detail
  • First class verbal and written communication skills
  • Must be comfortable with navigating computer systems (full training will be given)
  • High levels of pro-activity; good organisation and planning skills
  • Great team player - able to contribute a positive vibe to the team and support others in time of high workload.

We offer a great benefits package that includes:

  • Free parking or mini-bus pick up service (to and from Chichester train station)
  • Free annual travel insurance (subject to qualifying criteria)
  • Contributory pension scheme
  • Salary supplements for using an additional language
  • 28 days holiday a year
  • Eye care vouchers
  • Childcare vouchers
  • Bonus scheme
  • Cycle to work scheme
  • Fully equipped gym and other social club facilities.

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