Customer Relations Executive

Location
South London, London, England
Salary
£22000 - £24000 per annum
Posted
23 Apr 2018
Closes
21 May 2018
Ref
20303
Contact
Helen Newton
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Customer Relations Executive
Customer Relations Executive is required for a successful and growing travel organisation. You will be an integral part of the long term strategy in regards to customer satisfaction and retention.
Duties:
*The key contact for all customer service communications
*Monitoring and replying to all emails in the customer relations inbox
*Investigate all complaints communicating directly with the ground suppliers to ascertain the exact nature of the problem.
*Reply to all complaints offering the appropriate level of compensation depending on the severity of the matter
*Take responsibility for the health & safety management system and process for the office
*Act as the key point of contact with our health & safety partner
*Analysing quantifiable CSQ data and send statistical reports to all departments concerned
*Implement strategies to develop repeat business and referrals
*Identify opportunities for product development for improvement and communicate these to the product department.
*Have a good understanding of ABTA and the legal obligations
*Monitor online forums such as trip advisor and respond appropriately.
*Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement.
Skills Required:
*The role requires someone with sound knowledge of Microsoft IT systems, social media and database management.
*Strong negotiating skills
*Excellent organisation and attention to detail
*Sound knowledge of the travel industry displaying outstanding verbal and written communication skills
*A good understanding of all legal obligations to include Package Travel regulations and ABTA guidelines.
The Package:
*A basic salary of £22,000 - £24,000 plus company benefits
Interested:
*If you would like to apply for the position please click APPLY or email your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444

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