Head of Call Centre

Location
South East
Salary
£60K plus Bonus
Posted
02 May 2018
Closes
02 Jun 2018
Ref
BP020518
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

A leading online travel business is looking to appoint a senior and experienced call centre head with a strong commercial focus capable of delivering a change in performance. You will have experience of scaling up call centres across multi-locations with a mixture of off-shore/outsourced. You will lead, manage and motivate your team to provide a world class service to customers. This would suit a highly motivated, results focused individual who thrives in a fast-moving customer-facing environment. The successful candidate will have a proven track of planning and implementing strategic change. Proven experience in improving call centre efficiencies and quality levels. Fluency in a European language would be advantageous but not essential. Ideally travel industry experience.