Inbound Operations Executive (Mandarin Speaking)

Location
London, England
Salary
Market Rate
Posted
03 May 2018
Closes
02 Jun 2018
Ref
20298
Contact
Regis Banza
Job function
Operations
Hours
Full Time
Contract Type
Permanent
Are you a fluent Mandarin Speaker? Do you have experience of Incoming Group travel into the UK and Europe? If you have a good understanding of hotels in the UK and Europe, this operations role may be for you! Our client, are a fast-growing specialist wholesaler travel company which supplies ground travel products and service are seeking an experienced Mandarin speaking Operations Executive.

Job Description:

*Receiving quotation enquiries from the sales team from the Asia office.
*Receiving the purchasing orders from sales team in Asia and putting all detailed information into the in-house system.
*Resolving clients queries over the phone in Chinese and providing customer services,
*Booking Ferry tickets, attraction tickets and restaurant if needed
*Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades
*Sending our booking confirmation and rooming list, amending rooming list for each bookings with different hotel.
*Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required
*Dealing with amendments and cancellations of hotel bookings


Experience Required:
*Fluency in English and Mandarin is essential
*A good knowledge of the inbound tourism industry products is essential
*Some experience of handling VIP and/or luxury accounts is desirable
*Experience using Tourplan is desirable but not essential
*Travel & Tourism degree or relevant travel industry experience preferable
*Excellent organisational skills with good attention to detail
*Excellent customer care and communication skills
*Team player able to work in a busy environment

The Package:
The successful candidate will be rewarded with a competitive starting salary of £21,000 - £22,000.

Interested?
If you feel you meet the specific job requirements and would like to be considered please click on 'Apply' and attach an up to date copy of your CV.

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