Customer Relations Executive

South London, London, England
£22000 - £24000 per annum
08 May 2018
05 Jun 2018
Helen Newton
Job function
Customer Service
Full Time
Contract Type
Customer Relations Executive
Customer Relations Executive is required for a successful and growing travel organisation. You will be an integral part of the long term strategy in regards to customer satisfaction and retention.
*The key contact for all customer service communications
*Monitoring and replying to all emails in the customer relations inbox
*Investigate all complaints communicating directly with the ground suppliers to ascertain the exact nature of the problem.
*Reply to all complaints offering the appropriate level of compensation depending on the severity of the matter
*Take responsibility for the health & safety management system and process for the office
*Act as the key point of contact with our health & safety partner
*Analysing quantifiable CSQ data and send statistical reports to all departments concerned
*Implement strategies to develop repeat business and referrals
*Identify opportunities for product development for improvement and communicate these to the product department.
*Have a good understanding of ABTA and the legal obligations
*Monitor online forums such as trip advisor and respond appropriately.
*Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement.
Skills Required:
*The role requires someone with sound knowledge of Microsoft IT systems, social media and database management.
*Strong negotiating skills
*Excellent organisation and attention to detail
*Sound knowledge of the travel industry displaying outstanding verbal and written communication skills
*A good understanding of all legal obligations to include Package Travel regulations and ABTA guidelines.
The Package:
*A basic salary of £22,000 - £24,000 plus company benefits
*If you would like to apply for the position please click APPLY or email your CV to or call Helen on 02038879444

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