Product and Systems Support – Ski Safari and Freedom Treks

Ski Safari
Competitive Salary
08 May 2018
08 Jun 2018
Job function
Full Time
Contract Type

Contract: Full time, permanent
Company: Ski Safari Limited, trading as Ski Safari and Freedom Treks
Location: Hove, East Sussex
Start date: Immediate

We’re one of the UK’s leading independent specialist tour operators, in business since 1996.  We have two successful and growing brands - Ski Safari specialises in tailor-made ski holidays to North America, Scandinavia, Asia and Europe and Freedom Treks offers guided and self-guided cycling holidays across Europe and Asia.

Based in modern warehouse offices in central Hove and just moments from the beach, our specialists provide tailor-made holiday packages direct to the customer, combining their first-hand resort knowledge and passion for travel with excellent advice and award winning service.  Ski Safari was voted the UK's Best Ski Tour Operator for the last four years (2017, 2016, 2015, 2014).  Freedom Treks was awarded the feefo Gold Trusted Service award (2018).

About the job

We're looking for a Product and Systems Support specialist to join us.  This is a highly varied role, working across all areas of the business to ensure our systems are up to date and to provide support to our sales and admin/operations teams.  Reporting to the management team, you’ll be:

  • loading contracted accommodation, transfer and car hire rates into our in-house reservations system;
  • preparing, loading and managing ski extras rates (lift tickets, rentals, ski school and activities);
  • loading tour details, itineraries, images and costs on the Freedom Treks website;
  • updating copy and images and managing offers on both websites;
  • providing basic IT support – helping with start-up issues, setting up new PCs, etc.

About you

You’ll have excellent attention to detail and a careful, thorough approach to work.  You must be flexible, a good team worker and have strong time management skills.  You’ll have a basic understanding of the set up and day-to-day operation of Windows PCs and printers and MS Office programmes.  A passion for skiing, snowboarding or cycling and for travel in general would be advantageous! 


£18-22k per annum dependent on experience, plus generous company benefits including overseas travel to experience the products first-hand, a performance related annual bonus and company pension scheme.

Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday late shifts and 10 am-4 pm Saturday shifts.

How to apply

Please email your CV with a covering letter explaining what you would bring to our company and why you would be a good candidate for this position to Matt Pavitt, Managing Director, by clicking "Apply Now"

Closing date: 11 June 2018


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