Ticketing Assistant

Competitive Salary + benefits (pension, private health, staff travel)
11 May 2018
25 May 2018
Ticketing Assistant - Canadian Affair
Full Time
Contract Type


As a Ticketing & Facilities Assistant you will be central to the smooth running of the department and be expected to provide a broad range of support activities.  If you thrive under pressure and enjoy working in a fast-paced environment we are the company and department for you. 

Key responsibilities:

  • Ticketing, Issuing / Reissuing / Refunds tickets in Galileo
  • Run and manage reports
  • Issuing clients documentation i.e. car vouchers, transfers, excursions, cruise etc
  • Calling clients for insurance details
  • Despatch schedule change documentation
  • Resolve in-house booking queries
  • Quality Control - Sense check bookings
  • Brochure Reports including despatch and returns
  • Data base entry
  • Work closely with the operations, ground and product department
  • Booking and confirming ground components
  • Day to day control/upkeep of office materials and supplies
  • Arranging the daily mail for collection
  • To be a main point of call for any building facility requirements
  • To assist in the smooth running of all internal meetings, to include but not limited to greeting visitors, setting up refreshments etc    
  • Support in the adherence and delivery of company Health & Safety policy and procedures


  • Excellent working knowledge of Galileo 
  • Ticketing experience required
  • A strong work ethic and willingness to go “above and beyond”
  • Ability to work with a team and cooperate with others to achieve team objectives.
  • Thrive working within a fast-paced environment
  • Excellent attention to detail
  • Excellent communication skills at all levels
  • Exceptional customer service skills as some passenger contact will be required
  • Excellent organisational skills with the ability to prioritise
  • Able to work autonomously at times and as part of a team
  • Ability to multi task and work well under pressure to meet tight deadlines
  • Self-Motivated with a solution based mind-set
  • Shift work will be required – Shift times 0830-1700, 0900-1730 and 1230-2100. Two weekend days’ work will also be required on a rotational basis.

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