QC and GDS Support Manager

New Frontiers
16 May 2018
13 Jun 2018
Jacky Docherty
Job function
Full Time
Contract Type

QC and GDS Support Manager - London

Our client, a well-established and growing Travel Management Company are seeking an experienced QC and GDS Support Manager who will be responsible for the configuration of their QC system and point of sale scripts, and general GDS support

The role will require hands on involvement in building QC checks and scripts, identify opportunities to improve current procedures, and work with the GDS support team to resolve general GDS queries and roll out new functionalities and tools.

The ideal candidate has a full understanding of the end-to-end TMC business process, commercial awareness and excellent knowledge of Galileo and one other GDS.

QC and GDS Support Manager Duties:

  • Build and maintain mid-office QC checks
  • Build and maintain point of sale QC tools
  • Work closely with internal stakeholders to identify QC requirements
  • Document all existing and new QC processes
  • Manage and support a small team of support consultants
  • Provide key staff and management with regular updates
  • Test and implement new GDS functionalities
  • Good general IT knowledge, ability to install and uninstall applications and to interpret error messages
  • Strong knowledge of MS Office, in particular Excel (formulas, pivot tables, etc)

QC and GDS Support Manager Experience:

  • At least 3 years experience in supporting and implementing a mid office QC system, e.g. GDSX, Compleat, or iQCX.
  • Experience writing point of sale scripts using e.g. Travelport’s Scriptwriter Plus or PNR Assist, or Sabre Scribe,
  • Understanding of webservices and xml
  • Ability to manage multiple projects and set priorities
  • A good understanding of the role of a TMC in business travel
  • Excellent written and verbal communication skills
  • Ability to systematically analyse errors and find /suggest solutions
  • Strong knowledge of MS Office, in particular Excel (formulas, pivot tables, etc)

QC and GDS Support Manager Attributes:

  • Proactive
  • Methodical
  • Organised
  • A team player
  • Ability to work under pressure

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